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WNDR Questions and Answers

WNDRFAQ


What's your mask policy?

In accordance with local and state guidance beginning February 28, 2022, guests are encouraged, but not required, to wear masks during their visit.


Do I have to purchase tickets in advance?

Yes. Tickets must be purchased online before your visit. Please arrive promptly at your reservation time. Your scheduled time ensures that you have a pleasant experience at WNDR.


Can tickets be refunded or transferred to another date or time?

While tickets are non-refundable, they can be rescheduled to a different date and/or time. To reschedule your tickets or if you have any additional questions, please contact ticketing@wndrmuseum.com for more information.


Is WNDR Museum ADA-compliant?

Entry to WNDR is ADA-compliant, however, not all installations may be accessible. While service animals are welcome inside WNDR, there may be areas and/or installations in the museum which are not fully accessible with a service animal.

WNDR is a high sensory experience that may contain flashing lights, sounds and other high sensory elements.

If you have any accessibility, mobility requirements, or sensory needs or concerns, please contact hello@wndrmuseum.com for more information.


Are photos allowed inside the WNDR Museum?

Photos are allowed — and encouraged! Be sure to tag @wndrmuseum and use our hashtag #wndrmuseum for a chance to be featured on our social channels.

Please note, by entering WNDR Museum, you consent to WNDR’s use and publication of your image, likeness, and/or name, and those of anyone in your party over whom you have custody or guardianship, anywhere, for any purpose, in perpetuity, and you waive and release all rights and claims related thereto.


What type of camera equipment is allowed?

Cameras that will not interfere with the experience of other guests are allowed. The use of tripods is not allowed inside WNDR. Filming at WNDR for commercial or promotional purposes is strictly prohibited.


What else should I know?

  • Large bags, food and beverages are not allowed in the museum.
  • WNDR reserves the right to ask visitors who do not follow these measures and other museum policies to leave the museum’s premise.
  • Be Kind and Curious!


How long will I have in the Yayoi Kusama Infinity Room?

You are given 1 minute inside the Yayoi Kusama Let’s Survive Forever Infinity Mirror Room — a time guideline instituted by Kusama herself! You will experience the Infinity Room with the group you come to WNDR with. Exposure to COVID-19 is an inherent risk in any public place where people are present, and despite taking precautions we cannot guarantee you will not be exposed during your visit. We will keep the door open during your experience to allow for airflow.

Photography is allowed and encouraged! Touching the artwork is strictly prohibited. No personal belongings except a phone and a camera are allowed inside the room. Upon entry, you must wear shoe covers that we provide. Once you exit the Infinity Room, no re-entry is allowed.


Where is the WNDR Museum?

We are located in Chicago's West Loop at 1130 W. Monroe St.

Parking is limited in the area, so we strongly encourage the use of public transportation and ride shares. In the event you drive, we recommend checking out SpotHero.


Additionally

Not every good question is frequently asked. If you have other questions you can check out our Not So Frequently Asked Questions page or email us at hello@wndrmuseum.com.


Why did I only get one minute in the Yayoi Kusama Infinity Room “Let’s Survive Forever”?

The one minute time limitation in Let’s Survive Forever is a rule instituted by Kusama herself. Many Kusama infinity rooms only allow 30 seconds!


My ticket time is right before you close! Will I only have 15 minutes in the museum?

Our closing time indicates when the doors are closed for entry. You will be able to take your time to experience the museum.


How long does it take to go through the museum?

Depending on how long you choose to interact with each installation, it generally takes people about an hour to an hour and a half.


Is my backpack/camera bag/diaper bag considered a “large bag”?

Backpacks/camera bags/diaper bags are allowed! Please note, we do not have a bag check so your back must be kept with you at all times.


Is WNDR wheelchair/stroller accessible?

All but three exhibits are accessible, and we do have a portable ramp available for use.


Do you require proof of vaccination or a negative COVID test to visit WNDR?

No, not at this time. Under the current guidelines, our location is not required to verify proof of vaccination/negative test to enter.