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WNDR Questions and Answers


Do I have to wear a mask?

Mask wearing is mandatory, required upon entry, and should be properly covering your nose and mouth at all times. Your temperature will be taken upon entry to the museum prior to checking in. Anyone with a temperature above 100.4 will be asked to reschedule. If you have a fever or any other COVID-19 symptoms, please stay home and rest up! The WNDR experience is best when you feel your best. We look forward to welcoming you another day!

Do I have to purchase tickets in advance?

Yes. Tickets must be purchased online before your visit. Please arrive promptly at your reservation time. Your scheduled time ensures that you have a pleasant experience at WNDR.

Can tickets be refunded or transferred to another date or time?

While tickets are non-refundable, they can be rescheduled to a different date and/or time. To reschedule your tickets or if you have any additional questions, please contact ticketing@wndrmuseum.com for more information.

Is WNDR Museum ADA-compliant?

Entry to WNDR is ADA-compliant, however, not all installations may be accessible. While service animals are welcome inside WNDR, there may be areas and/or installations in the museum which are not fully accessible with a service animal.

WNDR is a high sensory experience that may contain flashing lights, sounds and other high sensory elements.

If you have any accessibility, mobility requirements, or sensory needs or concerns, please contact hello@wndrmuseum.com for more information.

Are photos allowed inside the WNDR Museum?

Photos are allowed — and encouraged! Be sure to tag @wndrmuseum and use our hashtag #wndrmuseum for a chance to be featured on our social channels.

Please note, by entering WNDR Museum, you consent to WNDR’s use and publication of your image, likeness, and/or name, and those of anyone in your party over whom you have custody or guardianship, anywhere, for any purpose, in perpetuity, and you waive and release all rights and claims related thereto.

What type of camera equipment is allowed?

Cameras that will not interfere with the experience of other guests are allowed. The use of tripods is not allowed inside WNDR. Filming at WNDR for commercial or promotional purposes is strictly prohibited.

What else should I know?

  • Large bags, food and beverages are not allowed in the museum.
  • WNDR reserves the right to ask visitors who do not follow these measures and other museum policies to leave the museum’s premise.
  • Be Kind and Curious!

How long will I have in the Yayoi Kusama Infinity Room?

You are given 1 minute inside the Yayoi Kusama Let’s Survive Forever Infinity Mirror Room — a time guideline instituted by Kusama herself! You will experience the Infinity Room with the group you come to WNDR with. Exposure to COVID-19 is an inherent risk in any public place where people are present, and despite taking precautions we cannot guarantee you will not be exposed during your visit. We will keep the door open during your experience to allow for airflow.

Photography is allowed and encouraged! Touching the artwork is strictly prohibited. No personal belongings except a phone and a camera are allowed inside the room. Upon entry, you must wear shoe covers that we provide. Once you exit the Infinity Room, no re-entry is allowed.

Where is the WNDR Museum?

We are located in Chicago's West Loop at 1130 W. Monroe St.

Parking is limited in the area, so we strongly encourage the use of public transportation and ride shares. In the event you drive, we recommend checking out SpotHero.


Not every good question is frequently asked. If you have other questions you can check out our Not So Frequently Asked Questions page or email us at hello@wndrmuseum.com.