Frequently Asked Questions
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A: WNDR uses a dynamic pricing system, which means ticket prices can change in real time based on demand. This system ensures all guests can enjoy a more comfortable, uncrowded experience. Booking early or choosing a less busy time slot is the best way to secure the lowest available rate.
A: All ticket purchases are final. Ticket prices reflect demand at the time of purchase, so prices may vary over time—similar to booking hotels or flights.
A: The current ticket price is always displayed before checkout on our website.
A: Prices are updated in real time based on demand. If more tickets have been sold since you last checked, the price may have adjusted accordingly.
A: Prices vary based on when each ticket is purchased and how many have been sold for that specific time. Booking earlier typically results in lower prices.
A: This allows for more accurate crowd flow and demand-based pricing. It benefits our guests with more flexible price options and to ensure the best experience.
A: Yes. Dynamic pricing is in effect during all regular operating hours unless otherwise noted for fixed-price events or special promotions.
A: No. WNDR+ tickets are premium fixed-price tickets and are not subject to dynamic pricing.
A: No. Special events and certain promotions use fixed pricing.
A: WNDR+ is our premium ticket option designed to give you the most flexible, enhanced, and worry-free WNDR experience. With exclusive perks and built-in protection, it’s the ultimate way to enjoy your visit—your way.
A: You’ll get:
A: While General Admission is a great value, WNDR+ offers added benefits and flexibility. General Admission tickets require a reserved time slot and are non-refundable. WNDR+ gives you the freedom to arrive when it suits you, built-in protection, and special perks to elevate your visit.
A: Yes! With WNDR+, you’re free to enter the museum at any time during our open hours on the date of your visit—no need to reserve a time slot in advance.
A: Monday–Thursday: $59.99, Friday–Sunday: $65.99. Prices are fixed and don’t fluctuate like General Admission ticket pricing.
A: Yes! WNDR+ includes WNDR Cover, which allows you to cancel or reschedule your ticket before your visit—no questions asked.
A: No problem. Just stop by the front desk and we’ll reissue it once we verify your ticket.
A: We understand it happens! Unfortunately, redemption cards are single-use and can’t be replaced—so we recommend keeping it safe until you redeem it.
A: Perks are valid only on the day of your visit, but your collectible wristband makes a fun souvenir to remember your WNDR+ experience!
A: WNDR+ is only available online. Box office tickets are same-day only and do not include WNDR+ perks or flexibility.
A: We’re sorry, but upgrades to WNDR+ aren’t available after purchasing a General Admission ticket. We recommend booking WNDR+ in advance if you’re looking for added perks and flexibility.
A: Some promo codes may apply. If you have one, feel free to ask an Ambassador or check online to confirm whether it can be used with WNDR+.
A: WNDR+ perks are reserved for the ticket holder and can’t be transferred to others. Thanks for understanding!
*For guests 21+, with valid ID.
A: WNDR Cover is an optional add-on of $3.99 per ticket that allows you to reschedule or cancel your ticket if you miss your time.
A: During online checkout, you’ll be prompted to add WNDR Cover before completing your purchase. It cannot be added after purchase.
A: Yes—if you purchased WNDR Cover. We will refund your full ticket price (excluding the WNDR Cover fee). Just email us to refund or reschedule your visit to WNDR.
A: If you have WNDR Cover, we’re happy to reschedule or refund you. Please email us to begin this process. If you didn’t add WNDR Cover to your General Admission ticket, we are unfortunately unable to make changes to your reservation following your scheduled time. Please be sure to address reschedules prior to your scheduled time.
A: If you purchased WNDR Cover, you’re all set—just email us before your scheduled visit and we’ll be happy to help you reschedule or request a refund. If you didn’t add WNDR Cover, General Admission tickets are non-refundable, but please contact us for assistance with a time and/or date change before your scheduled time.
A: No. WNDR Cover is non-refundable, even if unused.
A: Yes, you may reschedule your tickets without WNDR Cover as long as it is before your scheduled time.
WNDR reimagines the traditional museum experience through interactive, immersive exhibits. As guests travel through WNDR Museum, they are taken on a multi-dimensional journey in which they serve as an extension of each creator by interacting with various installations.
Please note, WNDR is a high sensory experience that may contain flashing lights, sounds and other high sensory elements.
Yes! Group rates are available for parties of 12 or more. For groups of 40 or less paying by credit or debit card, please follow the instructions found here. For groups larger than 40 or if you choose to pay by check, please complete this form. WNDR also has the perfect rental spaces available for private events of all types, from corporate functions to birthday parties! Fill out this form to inquire.
Depending on how long you choose to interact with each exhibit, it generally takes guests about 45 minutes to an hour. Guests are welcome to enjoy snacks and beverages afterwards in the WNDR Lounge and browse for an assortment of our curious goods in the WNDR Shop.
If you are running late, we are happy to accommodate you at a later time on the day of your original reservation.
Monday: 1:00pm – 7:00pm
Tuesday: Closed
Wednesday: 1:00pm – 7:00pm
Thursday: 12:00pm – 8:00pm
Friday: 12:00pm – 8:00pm
Saturday: 10:00am – 8:00pm
Sunday: 10:00am – 6:00pm
Monday: 12:00pm – 7:00pm
Tuesday: Closed
Wednesday: Closed
Thursday: 12:00pm – 7:00pm
Friday: 12:00pm – 10:00pm
Saturday: 11:00am – 10:00pm
Sunday: 11:00am – 8:00pm
Monday: 10:00am – 7:00pm
Tuesday: 10:00am – 7:00pm
Wednesday: 10:00am – 7:00pm
Thursday: 10:00am – 7:00pm
Friday: 10:00am – 9:00pm
Saturday: 10:00am – 9:00pm
Sunday: 10:00am – 7:00pm
*Please note: The posted closing time reflects the final entry time for the day. If you select the last time slot, you’ll have at least one hour to enjoy the full WNDR experience.
General Admission: Starting at $28.89
WNDR Plus ¹: $59.99
Reduced Admission ²: Starting at $24.99
Child (Ages 3-12): Starting at $24.99
Ages 2 & Below: Free
General Admission: Starting at $29.99
WNDR Plus ¹: $59.99
Reduced Admission ²: Starting at $26.99
Child (Ages 3-12): Starting at $26.99
Ages 2 & Below: Free
General Admission: Starting at $24.99
WNDR Plus ¹: $50
Reduced Admission ²: Starting at $22.99
Child (Ages 3-12): Starting at $22.99
Ages 2 & Below: Free
When purchasing tickets, please note that the closing time indicates when entry closes to the public. You will be able to take your time to make your way through the full experience if your ticket is in the last time slot.
¹ WNDR Plus – Our Best Value Ticket
All the perks. Total flexibility. Zero stress.
WNDR Plus is the ultimate way to experience everything WNDR Boston has to offer—with more freedom, more savings, and more fun built right in.
² Discounted entry for students, seniors (62+), military with valid ID per guest.
Your tickets are sent via email upon the completion of your purchase. If you do not see your confirmation email, please check your spam and promotions folders. If you did not receive a confirmation email, you can contact our reservation team here.
Chicago: September 21, 2018
Boston: February 2, 2024
WNDR Museum is a permanent immersive art experience located in Chicago’s West Loop and Boston’s Downtown Crossing.
We were originally founded as a pop-up in Chicago in 2018. Depending on how long you choose to interact with each installation, it generally takes people about 45 minutes to up to an hour.
WNDR Museum consistently curates its experience by leaning into cutting edge technologies to welcome new installations year-round. You can find our most up-to-date exhibits for each museum under the “Visit” tab.
WNDR Museum was brought to life by visionary entrepreneur Brad Keywell, whose lifelong passion for creativity, curiosity, and connection inspired its creation. The spark for WNDR traces back to Brad’s childhood in 1977, when, as a seven-year-old, he wrote a heartfelt letter to Michigan Wolverines quarterback Rick Leach on yellow poster board with a blue Sharpie—colors reflecting his deep enthusiasm. To his delight, the letter led to a fully signed poster, proving that wonder paired with action can lead to extraordinary results.
Years later, this ethos of “wonder as a superpower” became the foundation for WNDR Museum. Brad envisioned a place where creativity thrives, curiosity leads, and human connection is celebrated—a space where people of all ages could explore the unexpected in everyday life.
Today, WNDR Museum is a vibrant celebration of creativity and play, blending immersive art experiences, innovative design, and transformative storytelling. It’s not just a museum—it’s a movement, made for all who seek to wonder.
We highly recommend booking tickets in advance online to ensure you are able to visit at your preferred time. If you are not able to book tickets online for your preferred time, that likely means we are sold out for that time slot.
Please arrive promptly at your reservation time. Your scheduled time ensures that you have a pleasant experience at WNDR.
Tickets are available for purchase at the door at Box Office pricing. Even if a time slot is sold out online, additional tickets will still be available for walk-up guests.
WNDR reimagines the traditional museum experience through interactive, immersive experiences from artists, collectives, and studios locally and globally.
WNDR is excited to welcome your family. Please note WNDR is an immersive experience filled with flashing lights, mirrors, loud sounds, visual effects, and other stimulating features. We ask each guest to consider their comfort with these features when deciding if WNDR is a good fit for their family. Guests under the age of 16 must be accompanied by someone age 16 or older at all times in the exhibit, shop, and lounge.
Parking is limited, so we strongly encourage the use of public transportation and ride shares to access all WNDR Museum locations across the country.
WNDR Boston open on February 2, 2024, with more locations to be announced in the future. Stay tuned!
Chicago
1130 W Monroe St, Chicago, IL 60607
San Diego
422 Market St, San Diego, CA 92101
Boston
500 Washington St, Boston, MA 02111
As stated in our Ticketing Policy and in your confirmation email, all tickets are final sale and non-refundable without WNDR Cover. If you are unable to make your reservation time and did not purchase WNDR Cover, we can only accommodate a same-day reschedule.
Yes! Group rates are available for parties of 20 or more. Fill out this form to request a group trip. WNDR also has the perfect rental spaces available for private events of all types, from corporate functions to birthday parties! Fill out this form to inquire.
Yes, photography and videography is encouraged! However, filming at WNDR for commercial or promotional purposes is strictly prohibited. Please note that the use of tripods, and changing outfits mid-experience is strictly prohibited. Photography and videography cannot interfere with the experience of other guests. Certain exhibits may be timed and do not allow re-entry.
Entry to WNDR is ADA-compliant, however, not all installations may be accessible. Only registered service animals are welcome, but please note there may be areas and/or installations in the museum which are not fully accessible with a service animal.
Yes! You can purchase gift cards for tickets in Chicago, Boston, and San Diego.
Please note gift cards can only be redeemed for online ticket purchases and add-ons. They cannot be redeemed in our retail or lounge areas. Gift cards are non-refundable and cannot be redeemed for cash except where allowed by law. Promo codes do not apply to gift cards. If a gift card is purchased for a child, an adult must have a ticket to chaperone.
Per the guidelines instituted by Yayoi Kusama herself, guests will only be allowed a limited amount of time inside Let’s Survive Forever in WNDR Boston.
WNDR accepts American Express, Discover, Mastercard, Visa credit cards, and most debit cards, as well as Apple Pay and Google Pay.
All WNDR locations, including in Chicago, San Diego, and Boston are cashless operations.
Founded in 2018, WNDR set out to transform the way we engage with art, play, and connection. Experience WNDR in Chicago and Boston—where creativity and curiosity come to life.
1130 W Monroe, Chicago, IL 60607